Customer Care

Maintaining Your Phantom Screen

Following the use / maintenance guidelines below will ensure longevity of your Phantom Screens.

  • Screens should be retracted into protective storage housing when not in use to preserve and extend the life of the mesh.
  • When rolling the screen into the housing, ensure the mesh rolls evenly. Retracting the product with creases in the screen can cause wrinkles.
  • Ensure tracks are kept free of dirt and debris which may cause the screen to perform poorly. Cleaning the tracks and lubricating them with Phantom’s grease-less silicone spray (monthly) can restore smooth operation.
  • Mesh fabric, housing tracks, and slide bar can be cleaned with water and a soft brush, but not with a pressure washer. A mild detergent like dish soap can be used, but do not use harsh chemicals. After cleaning the mesh, allow it to dry before rolling it back up into the housing.
  • It is normal for the mesh to “sail” in certain windy conditions. This may cause the mesh to pull out of the track, however, when the wind subsides the mesh will return against the track. Simply open and close the screen to return the mesh to the track.
  • Insect screens are intended to provide reasonable insect control and are not intended to provide the retention and / or security of objects, animals or persons inside or outside your dwelling.
  • Motorized screens should be watched during operation. Objects left under a motorized unit can prevent the unit from lowering. If this happens, lift the slide bar up manually, remove the obstacle, and lower the slide bar. If it does not extend to a level position, use the remote control to lower the mesh until the slide bar is level.
  • Interruption of power can affect motorized unit operation. Ensure that power is still getting to the unit by checking circuit breakers and ground faults for resetting. Remotes (in wall and handheld) have a limited battery life. Replace battery if the remote light does not come on when the buttons are depressed.
  • Motorized units should not be operated in winds in excess of 25 mph. Wind load may affect the ability of the unit to extend or retract. The screens should never be used solely for the purpose of a wind break.

Service
We believe that the service we provide our customers truly sets us apart from the competition. Our service begins when you first contact Midwest Screens and is a commitment throughout the process as you experience Phantom Screens.

HOW TO GET SERVICE

Should it happen that one of your Phantom Screen products from Midwest Screens needs to be serviced or repaired, please contact us by phone at:
(847) 557-5015

Monday to Friday – 8:30am to 4:30pm Central Time
Saturdays, Sundays, and federal holidays please leave a message. A customer representative will contact you within 24 hours of the first business day.


Warranty Information

We Stand Behind Our Product

Our limited lifetime warranty ensures peace of mind so you’ll enjoy your retractable screen purchase for years to come.

Limited Lifetime Warranty

To help protect your investment and provide for your long term enjoyment of your Phantom Screen product, Phantom Mfg. (Int’l) Ltd. provides this limited warranty. Please review it and keep it handy. And if your screen ever develops a problem you believe is covered under warranty, feel free to call your local Phantom Distributor (Midwest Screens) at (847) 557-5015 with any questions you might have.

Terms and Conditions

Phantom Mfg (Int’l) Ltd. warrants solely to the original purchaser of Phantom Screens that the screen purchased shall be free from defects in materials and workmanship under normal use for as long as the screen remains at its installed location and is owned by the original purchaser. This Limited Warranty does not apply to: (a) mesh and mesh components; (b) asserted defects caused by modification, misuse, abuse, or improper maintenance of the screen; (c) asserted defects involving subjective personal likes or judgments; (d) defects asserted by any purchaser who did not purchase the screen from an Authorized Phantom Distributor or Dealer in the United States of America or Canada; (e) specific components as outlined below:

Motors and manual gears: Phantom Mfg. (Int’l) Ltd. warrants the electrical motors and manual gears for a period of 5 years, commencing from the date of satisfactory installation for the original purchaser, against failure under expected normal use. Warranty is void if the electrical motor is exposed to water, acts of God, or abnormal conditions.

Electrical and electrical accessories: Phantom Mfg. (Int’l) Ltd. warrants the electric components, including remote transmitters and receivers for a period of 5 years, commencing from the date of satisfactory installation for the original purchaser, against failure under expected normal use. This warranty is void if the electrical components are exposed to water, acts of God, or abnormal conditions.

The costs of removal, shipping, and installation of the included materials are under warranty for a period of two years from the date of original installation by an Authorized Phantom Distributor or Dealer.

Limitation on Obligation

The obligations of Phantom Mfg. (Int’l) Ltd. hereunder are limited to repair or replacement (at our sole option) of included parts of the screen found to be defective under this Limited Warranty. In no event shall Phantom Mfg. (Int’l) Ltd. be liable for damages of any type, including, but not limited to: economic loss; or any indirect, punitive, special, incidental, or consequential damages of any type, including, but not limited to, time, wages or lost profits, of any nature or kind or for damages to or loss of property, whether caused by negligence or otherwise. Any implied warranty, including, but not limited to, the implied warranty of merchantability and the implied warranty of fitness for a particular purpose, is hereby limited in duration to that of the express limited warranty contained in this document, unless a shorter period is permitted by law. This document sets forth the entire liability of Phantom Mfg. (Int’l) Ltd. with respect to Phantom Professional Screens, Legacy Screens, Serene Screens, Prestige Screens, and Executive Screens. Some states and provinces do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

No Other Express Warranties

The Limited Warranty set forth herein constitutes the entire express warranty and representation of Phantom Mfg. (Int’l) Ltd, with regard to its screen products. This Limited Warranty shall be controlling over any conflicting terms and conditions of any purchase orders, contracts or invoices which may be executed in connection with the purchase of Phantom Screen products. No representation or warranty made by any Phantom distributor, dealer, agent, representative or employee shall be binding upon Phantom Mfg. (Int’l) Ltd. other than as set forth herein.

Claim Procedures

Contact Midwest Screens at:
(847) 557-5015
Monday to Friday – 8:30am to 4:30pm Central Time
Saturdays, Sundays, and federal holidays please leave a message. A customer representative will contact you within 24 hours of the first business day.